Frequently Asked Questions
Everything you need to know about your iTOUCH AIR 5 PRO experience.
What devices are compatible with the iTOUCH AIR 5 PRO?
The iTOUCH AIR 5 PRO is compatible with most iOS and Android smartphones. You will need to download the official iTOUCH Wearables app from the Apple App Store or Google Play Store to sync your data and receive notifications.
How long does the battery last on a single charge?
Under normal usage, the iTOUCH AIR 5 PRO battery lasts approximately 5 to 7 days. Battery life may vary depending on settings, usage patterns, and environmental factors.
Is the iTOUCH AIR 5 PRO water-resistant?
Yes, the device features an IP68 water-resistance rating, meaning it can withstand splashes, rain, and brief immersion in water. However, we do not recommend wearing it during high-pressure water sports or in saunas.
What is your shipping policy for new orders?
Standard shipping typically takes 3-5 business days within the continental United States. Once your order ships, you will receive a tracking number via email to monitor your delivery status.
What is the return policy if I am not satisfied?
We offer a 30-day money-back guarantee. If you are not completely satisfied with your purchase, you can return the product in its original packaging within 30 days of the delivery date for a full refund.
Does the smartwatch come with a warranty?
Yes, every iTOUCH AIR 5 PRO comes with a 1-year limited warranty that covers manufacturer defects. This warranty does not cover accidental damage or normal wear and tear of the strap.