Returns & Exchanges Policy
We want you to be completely satisfied with your iTOUCH AIR 5 PRO; therefore, we offer a 30-day return window for all devices in their original packaging. Please ensure the smartwatch is in its original condition with all charging cables and manuals included.
Initiate Your Return
Visit our online returns portal and enter your order number and email address to start the process.
Prepare the Package
Securely pack your iTOUCH AIR 5 PRO device, including all original accessories, in its original box to prevent damage during transit.
Affix the Shipping Label
Print the prepaid shipping label provided via email and attach it clearly to the outside of your return package.
Receive Your Refund
Once our technician inspects the hardware, your refund will be processed back to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing